Peebles Flooding

As you know, the Mansfield Care team have had major challenges to deal with recently, due to the flooding of the River Tweed in Peebles. Now that refurbishment is underway and residents and staff settled and comfortable in their new accommodation, we wanted to give you an update.

We would also like to express our deep appreciation to our residents and their relatives and friends, as well as staff and emergency services, for their support, understanding and good morale during this difficult time. Although everyone was safe, warm and well looked after on the first floor, it was heart-breaking to see our ground floor under three feet of water.

During the flooding, we were in constant contact with SEPA, Scottish Borders Council, social services and emergency services, and worked with the emergency teams to keep relatives and friends informed by phone and email. It wasn’t always easy to get the information out while dealing with the situation on the ground, and we really appreciate everyone’s patience and understanding in such trying circumstances. The decision to evacuate our residents was taken in close consultation with police, ambulance, mountain rescue and social services teams, who did an outstanding job and helped everyone to feel reassured and well looked after.

We were able to rehouse our residents in Galashiels thanks to good relationships with the council and timely availability of alternative accommodation. 23 residents are staying in SBC’s Waverley Care Home in Galashiels, while three residents have been housed in other Mansfield Care Homes. To ensure continuity of our service and standards of care, our residents staying at Waverley Care are being looked after by their usual Mansfield Care staff, who are being brought by taxi from Peebles to Galashiels each day.

Sadly, the flood aftermath means the ground floor of our Peebles care home has to be completely renewed. We’ve been advised that it will take around 6-8 months of major refurbishment to restore the rooms to our usual high standards, and build new flood defences, which will be the best available. We’re working closely with our insurance company and the appropriate parties to progress this as quickly and efficiently as possible.

In the meantime, staff morale is high and everyone is in good spirits. We’re looking forward to seeing our Peebles Care Home reopen and our residents return to their familiar surroundings later in the year. We’d like to thank everyone in the Peebles and Borders community for their support, and especially Scottish Borders Council for their tremendous help with rehousing our residents for the time being. We will keep you updated as work progresses, and please get in touch if you’d like more information at any time.

Best wishes,

Andrew Hume