faqs

Q: Do you have church outings or hold church services?
A: Yes, we have a service in each home once a month. Residents who want to continue to attend their own church are welcome to do so, and staff will organise transport and provide an escort. We also have weekly visits to our local church, where everyone is made welcome.

Q: Can residents move to a different room?
A: Yes. If another room becomes available in the home, residents can see it and decide if they would like to move.

Q: Do you have outings?
A: Yes, we have a varied activities programme which includes a range of outings. Activities are usually suggested by residents, and everyone has a chance to share ideas at our regular residents’ meetings. We plan outings so that everyone who wishes can attend, and post a weekly timetable on the notice board at the front door.

Q: Can pets visit?
A: Yes, pets are always welcome. We like to maintain all links residents have enjoyed before coming to our nursing home.

Q: Can my relative have a glass of wine with their dinner, as they do at home?
A: Yes, we have a drinks trolley, and our residents are offered drinks before lunch and dinner. Some residents have a tray in their rooms with sherry, wine etc, which they can have when they like.

Q: Can residents use the garden area?
A: Yes, weather permitting.

Q: Is it possible to see a copy of the menus?
A: Yes, these are on display at the front door. We have a four-week rotation and cater for any special dietary needs.

Q: Do you have an activities coordinator?
A: Yes, we have different activities coordinators with different approaches at each care home. Some organise group activities such as chair exercise, bingo or board games. Others might compile life histories on new residents, host an art or craft class, or coordinate outings.

Q: Do your care staff have qualifications?
A: Yes, over 65% of our care staff are qualified to SVQ Level 2 and above. We see training within the company as essential, and encourage all staff to keep up to date with current practices in caring for elderly people. We also work closely with the dementia specialist nurses in the local area.

Q: Do I have to spend time in the lounge, or can I stay in my room throughout the day?
A: The choice is entirely your own. You may, for example, choose to come to the dining room only for meals, and then return to your room to enjoy privacy or to receive visitors.

Q: Can visitors come and see me at any time?
A: We have an open door policy and visitors are most welcome. We suggest you avoid early morning, so that care staff can have everyone up, washed, and dressed, and breakfast is generally over by 10.30am. Thereafter, visitors are welcome to come and go whenever they wish.

Q: Will it be possible for me to keep the same GP?
A: If you are currently registered with one of the local GPs, you may stay with that practice. However, if you are moving from another area, you will need to reregister with a local GP. This is so that we can ensure continuity of service and make sure we can meet your medical needs quickly and effectively.